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Discussion topic: Sky Q search doesn’t find the shows from TV guide

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This message was authored by Ropo202 This message was authored by: Ropo202

Sky Q search doesn’t find the shows from TV guide

I'm newish to Sky Q (had Sky + for many years). I keep trying to use the voice search to find a show to record that is on in the future. C4 advert said it was on tomorrow and so I used voice search to find it so I can record. 
I always get 'Sorry no results' - so instead have to trawl through the TV guide trying to find the show so I can press record.

This has happened with almost every show that I know is scheduled and would be in the TV guide but wouldn't be ready to access from catch up or on demand. 
why doesn't sky q search the TV guide to show results? And why isn't it intuitive and find best match rather than exact match?
Sometimes I don't know what day or time a show is on so have to go through each day and hour in the guide. 
And where had the blue button option gone when an ad for a show is on, allowed you to press blue to go straight to record? 

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This message was authored by lettice This message was authored by: lettice

Re: Sky Q search doesn’t find the shows from TV guide

Posted by a Superuser, not a Sky employee. Find out more

I use voice serach regularly and it is usually reliable, but does have occasionally glitches..
But, you can do a manual search (which tends to pick up a lot more than the voice search, along with Netflix listings (if you have that with Sky)) by clicking on the search button (top right) on your Sky Q remote.

Have a  read of the this Sky Q article to resolve problems with voice search;
Using Voice Control on your Sky Q box | Sky Help | Sky.com

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Martin+S This message was authored by: Martin+S

Re: Sky Q search doesn’t find the shows from TV guide


@Ropo202 wrote:

I'm newish to Sky Q (had Sky + for many years). I keep trying to use the voice search to find a show to record that is on in the future. C4 advert said it was on tomorrow and so I used voice search to find it so I can record. 
I always get 'Sorry no results' - so instead have to trawl through the TV guide trying to find the show so I can press record.

This has happened with almost every show that I know is scheduled and would be in the TV guide but wouldn't be ready to access from catch up or on demand. 
why doesn't sky q search the TV guide to show results? And why isn't it intuitive and find best match rather than exact match?
Sometimes I don't know what day or time a show is on so have to go through each day and hour in the guide. 
And where had the blue button option gone when an ad for a show is on, allowed you to press blue to go straight to record? 


I agree is isn't very reliable, often miss hears what I say, would rate it at 60% reliable whereas Alexa is 99% reliable.

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