Sky Q remote won’t let me skip thru voice control

[Debra.s]

My Sky Q Remote has suddenly stopped letting me us Voice Control to skip adverts. So if I say SKIP that comes up but won't accept saying SKIP 3 MINUTES - So it just FFW really slowly. Have reset remote, paired again..Turned off TV & Broadband. Any ideas ??

[Mr+Flibbles+86]

Hi there @Debra.s , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[5thn]

Ours and my sister's doing same - either just recognises 'skip' but more often than not, thinks we've said 'Get 4 minutes' instead of 'skip'.  Sky trying to stop us skipping adverts?

[Mr+Flibbles+86]

Hi there @5thn , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Spicy2]

Mine does exactly the same so frustrating 

[Chodley]

I always say "fast forward", not skip. Never fails.

[Spicy2]

I always say skip four minutes  , usual length of an ad break , used to work amazingly...now it changes "skip" to "get".... 

[Chodley]

Yeah, you said above.

Maybe something's changed in the voice identification training data. Try my way and see if that works.

[Chodley]

🤷‍♂️ seems fine?