Sky Q remote now wont control TV volume

[buts1982]

My remote has always controlled the TV volume no issue.

now its stopped working. Wont pick up from all the 23 panasonic settings, also tried vestel as recommended to no avail.

also reset the box and stilll not controlling the volume.

previously worked fine for years.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[CraigMc1974]

Hi, I'm having the exact same issue with my Son's JVC smart TV, the TV(just a year and a half old) was working perfect with the Q remote and then suddently just stopped and I have been unable to repair. Tried factory resetting the equipment, repairing the remote using 1+3 and also via the set up option in the box settings but just unable to get to work with the TV again. I have also factory reset the TV incase something had changed in a setting there but nothing is working.