Sky Q remote not working with Sky or TV

[Beast666]

Hi all My sky remote is not working with my sky Q or my TV I've gone through the online checks nothing helps so i filled in the free remote replacement form submitted it, got email saying be with me within 3 to 5 days, 10 minutes later I get a text message saying unfortunately we can't process your order click on link below, I did this which brings me back to the replacement form which I resubmitted got same email and text again Is this because I replaced my remote about year ago? Thanks Steve

[Chodley]

Batteries? 😉

Has it been dropped?

I think you'll have to call them.