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Discussion topic: Sky Q remote not working on the on off button

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This message was authored by BrianSmith This message was authored by: BrianSmith

Sky Q remote not working on the on off button

I think my Sky Q remote has worn out and I require a replacement

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q remote not working on the on off button

Posted by a Superuser, not a Sky employee. Find out more

@BrianSmith 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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