Sky Q remote not pairing with sound system

[Hannah794]

Sky Q (voice control) remote has always been paired to TV & soundbar. The remote has recently intermittently stopped working with both the box & TV. Stupidly thought it needed resetting so I tried that, and it disconnected from the TV but was still working on the soundbar. Then tried the setup again, and now I've got it working on the TV but none of the pre-sets will work for the soundbar and the model does not show either. Seen previous posts that maybe the remote has a fault, but unsure! Nothing has changed with my setup, just the remote not working occasionally.. any ideas?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Hannah794 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks