Sky Q remote no longer controlling Toshiba TV

[mcnulty9]

Hi, first post here - everythings been running smoothly so far with a quick switching it on and off. 

About a month ago my Sky Q remote stopped controlling my TV (Toshiba - 65UL2063DB), I've went to set it up again with the model number - no use. I've went through all 14 manual tests for Toshiba and it's still not working. Has this TV been removed from a compatible list or is there a fault with my remote?

Batteries have been changed between testing. 

[Laing1]

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@mcnulty9 wrote:

Hi, first post here - everythings been running smoothly so far with a quick switching it on and off. 

About a month ago my Sky Q remote stopped controlling my TV (Toshiba - 65UL2063DB), I've went to set it up again with the model number - no use. I've went through all 14 manual tests for Toshiba and it's still not working. Has this TV been removed from a compatible list or is there a fault with my remote?

Batteries have been changed between testing. 

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@mcnulty9 try using vestel as the maker as i am sure they now make toshiba tv's 

[oldfella]

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@mcnulty9 wrote:

Hi, first post here - everythings been running smoothly so far with a quick switching it on and off. 

About a month ago my Sky Q remote stopped controlling my TV (Toshiba - 65UL2063DB), I've went to set it up again with the model number - no use. I've went through all 14 manual tests for Toshiba and it's still not working. Has this TV been removed from a compatible list or is there a fault with my remote?

Batteries have been changed between testing. 

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Hi @mcnulty9 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

If you cannot get it to pair try Other brands in the setup pairing

[Chodley]

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@Laing1 wrote:

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@mcnulty9 wrote:

Hi, first post here - everythings been running smoothly so far with a quick switching it on and off. 

About a month ago my Sky Q remote stopped controlling my TV (Toshiba - 65UL2063DB), I've went to set it up again with the model number - no use. I've went through all 14 manual tests for Toshiba and it's still not working. Has this TV been removed from a compatible list or is there a fault with my remote?

Batteries have been changed between testing. 

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@mcnulty9 try using vestel as the maker as i am sure they now make toshiba tv's 

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You'd think an existing model that worked wouldn't change though?

[mcnulty9]

Hi @oldfella !

Thank you so much for your quick reply. I've just followed your instructions, unpaired and paired, and all 40 Other brands and still unsuccessful.

[mcnulty9]

Tried that there, no luck!

[mcnulty9]

@Laing1 No luck I'm afraid.

[Chodley]

Does the Tosh original remote work?

[mcnulty9]

@Chodley Yeah the remote for the TV works. 

[Chodley]

Totally bizarre. Have you tried with a 2nd remote from a mini, if you have one?

[mcnulty9]

@Chodley Yeah I think it's strange too, considering I was able to pair the remote with the TV previously. I only have the one sky box so no other remotes, think I'll give the team a wee call. Thanks for your help.

[Chodley]

I've escalated on here for you. Look out for a blue chat bubble.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[mcnulty9 · Accepted solution]

Got a new remote through the post and was able to set-up 🙂

[Faye+Baker]

I have the same issue but my remote stopped working to control my brand new Toshiba TV (43QA5D63DB) after just a few days. I've received a replacement remote today but still unable to pair it with my TV. Also tried Vestel but no luck.