My 90 year old father had Sky installed last week. Almost as soon as the engineer left the remote stopped working with the t.v but still worked with the Sky box. They sent an engineer out who sent it up again - Dad did it a few times and it worked fine. Within an hour of the engineer leaving it stopped again.
I've come down to see if it was user error - he showed me what he was doing and it worked, the t.v came on - then a message appeared on the screen saying 'not connected' and the remote wouldn't work with the t.v. I turned the t.v off - tried to turn it on a couple of times and it wouldn't work. Then suddenly it did - then didn't and so on.
Of course I can't get to speak to an actual human being amd none of their AI menus address this issue.
Can anybody help or we will end up cancelling.
