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Discussion topic: Sky Q remote control lag when turning on the box

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This message was authored by Ian734 This message was authored by: Ian734

Sky Q remote control lag when turning on the box

Hi, a Sky Q problem.
For the past few months when I power on the sky Q box after being off for a while the box does not respond to the remote for about 10 seconds. All the mini boxes in the house do the same. After the 10 seconds it behaves ok. If I turn the box off and on again it behaves ok also. But any significant stand by time then the delay reappears. Any thoughts?


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Sky Q remote control lag when turning on the box

Posted by a Superuser, not a Sky employee. Find out more

@Ian734 wrote:

Hi, a Sky Q problem.
For the past few months when I power on the sky Q box after being off for a while the box does not respond to the remote for about 10 seconds. All the mini boxes in the house do the same. After the 10 seconds it behaves ok. If I turn the box off and on again it behaves ok also. But any significant stand by time then the delay reappears. Any thoughts?


@Ian734 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Sky Q remote control lag when turning on the box

Posted by a Superuser, not a Sky employee. Find out more

@Ian734 wrote:

Hi, a Sky Q problem.
For the past few months when I power on the sky Q box after being off for a while the box does not respond to the remote for about 10 seconds. All the mini boxes in the house do the same. After the 10 seconds it behaves ok. If I turn the box off and on again it behaves ok also. But any significant stand by time then the delay reappears. Any thoughts?


@Ian734 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Ian734
Topic Author
This message was authored by Ian734 This message was authored by: Ian734

Re: Sky Q remote control lag when turning on the box

That sorted it, thanks!

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