@Chris290668 wrote:
As the title say really. Got to the stage where at least once, maybe twice a week I'll switch Sky Q on and the light just sticks on amber. I'll turn it off at the wall and it always comes back but it's becoming a bit of a pain to keep resetting it. Quite an old box, fully updated, have changed batteries in remote, but for some reason this keeps happening. Suspect Sky may send a new box but that would mean I would lose all my recordings. Any ideas why this might be happening? Thank you.
Hi @Chris290668
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
