Sky Q not working at all I'm 80 and disabled and I can't get someone to fix it help please

[Fedup80]

Trying to get an engineer out to look at sky box 

[Fedup80]

I've been on phone a total of 5 hrs now and still no one will book an engineer visit - what do I need to do

[Mark39]

What are Sky saying?

[Fedup80]

Thankyou for reading my message sky must read these as someone has been in touch and is sending me a new box 

[TimmyBGood]

@Fedup80 

Other posts suggest you might not get a date before the new year anyway.  If it's a dish realignment that's needed, employing a local independent installer would almost certainly be quicker, although unfortunately you'd have to pay.

[Fedup80]

Thankyou I shall get my grandsons involved

[Daniel0210]

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@Fedup80 wrote:

…and is sending me a new box 

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@Fedup80 

If Sky are sending a replacement box it'll be via a 'doorstep box swap' whereby DPD deliver a new box and take your faulty box away so remember to disconnect it before the courier arrives and (more importantly) remove the viewing card from the old box before it disappears into the van.

Your family can hopefully help you with this. 

[Chodley]

Also make sure you also swap the power connector along with the box as there are two types and if the old one doesn't match the new one...

[Daniel0210]

@Fedup80 

And in addition to the above…

It may be worth registering with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these links:~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance