Sky Q not connecting to wiFi

[Frenzyjake]

My Sky Q box will not connect to the new Sky router. Everything else in my home has connected ok. It finds the new router as an option in  Network but keeps on saying unsuccessful after trying to connect. Thoughts anyone?

[Quoman7]

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@Frenzyjake wrote:

My Sky Q box will not connect to the new Sky router. Everything else in my home has connected ok. It finds the new router as an option in  Network but keeps on saying unsuccessful after trying to connect. Thoughts anyone?

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Hi @Frenzyjake Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks