Discussion topic: Sky Q not connecting to my Sky fibre

This message was authored by: Kerry69 · ‎16 Mar 2025

Sky Q box not connecting to my Sky fibre broadband. It was fine on Plusnet but I'm having a lot of issues with Sky fibre

This message was authored by: Quoman7 · ‎17 Mar 2025

@Kerry69 wrote:

Sky Q box not connecting to my Sky fibre broadband. It was fine on Plusnet but I'm having a lot of issues with Sky fibre

Hi @Kerry69 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box?

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I used to have superpowers… But a therapist took them away.

This message was authored by: Laing1 · ‎17 Mar 2025

@Kerry69 wrote:

Sky Q box not connecting to my Sky fibre broadband. It was fine on Plusnet but I'm having a lot of issues with Sky fibre

@Kerry69 what router do you have from Sky is it a black or white one

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: Sky Q not connecting to my Sky fibre

Sky Q not connecting to my Sky fibre

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