Sky Q no Satellite signal

[Alex4]

Hi, I wonder if someone can help me! 
I've been having issues with sky Q for weeks now - an error message with 'no satellite signal' keeps showing. We went through all the steps of restarting the box as well as resetting the box to factory settings. We live in a flat and using a communal dish. We spoke to the neighbours and everyone's live tv seems to be working fine so it doesn't seem to be a dish problem. If anyone knows how to fix this, we would be super grateful! 

thanks so much

[Daniel0210]

@Alex4 
Take a look at the troubleshooting on the appropriate section of this link. .
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to arrange for an engineer to check the alignment of your dish. Be aware that as you’re on a communal dish system you’ll have to contact your landlord or building management company, not Sky.

[Alex4]

Thanks Daniel. 
already went through all the troubleshooting and booked an engineer visit just now. We've been having this issue for a few months now and all the live TV chanels suddenly appeared again and everything was fine until few days ago when 'no satellite signal' message appeared again so I don't think it's a problem with the dish. Hopefully sky engineer will be able to help 

[Laing1]

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@Alex4 wrote:

Thanks Daniel. 
already went through all the troubleshooting and booked an engineer visit just now. We've been having this issue for a few months now and all the live TV chanels suddenly appeared again and everything was fine until few days ago when 'no satellite signal' message appeared again so I don't think it's a problem with the dish. Hopefully sky engineer will be able to help 

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@Alex4 did you inform Sky you were on a communual dish as you need a MDU  engineer and not a standard engineer

[Daniel0210]

@Alex4 

Did you stress to Sky you were on a communal system. What have your management company/landlord said? 

[Alex4]

@Laing1  I've explained to sky that I live in a flat and use a communal dish when explaining the issue so I hope they booked the right engineer. Thanks!