Sky Q no Internet connection with Sky router

[GordonN]

Sky Q showing no Internet connection 

Sky router/ Sky broadband 

Gone thru reset on many occasions - box and router but still no connection

Sky broadband working OK elsewhere

Sky satellite connection OK

[oldfella]

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@GordonN wrote:

Sky Q showing no Internet connection 

Sky router/ Sky broadband 

Gone thru reset on many occasions - box and router but still no connection

Sky broadband working OK elsewhere

Sky satellite connection OK

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Hi @GordonN 

if this is with the New Sky Max router then this needs connecting to the main Q box as if it is a 3rd party router.  This means that you need to use the router SSID and password to connect it to the router 2.4 Ghz band.

If it is not a Sky Max router then you should be able to connect it by WPS.

However the Q box needs to be in WiFi range of the router.

[GordonN]

Thanks for comments.  Not sure what you mean by the New Sky Max router?  I've had the router for a few years and it's suddenly stopped working.  Tried the reset function many times without success.  Broadband service to other devices all OK.