Sky Q multiroom - Sky+ for Apple TV

[Barry25]

Hi, I cancelled my Sky Multiroom because the extra Sky Mini box was glitchy and kept losing the network and I had an Apple TV in the room anyway and could watch on Sky+ on that. I didn't realise however that when I cancelled the Multiroom (and sent back the mini box) that access to Sky+ on the Apple TV would cease. So I went onto the website, found a deal to add Multiroom on a rolling monthly basis for £10 but now Sky have emailed me to say that I've signed up for 24 months (I didn't agree to that) and they are sending me a new mini box, even though I didn't want that either - I just wanted to be able watch Sky on my Apple TV!  I can't get to speak to anyone from Sky but wonder if anyone else has had this issue? Do you just have to store the mini box and wait to send it back eventually?  And how do you challenge the minimum term?

[Daniel0210]

@Barry25 

Your post is a bit confusing as you mention Sky+, but also mention Sky Q and mini boxes. You can't have both so can you confirm you have a Sky Q box and subscription? 

[nigea99]

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@Barry25 wrote:

Hi, I cancelled my Sky Multiroom because the extra Sky Mini box was glitchy and kept losing the network and I had an Apple TV in the room anyway and could watch on Sky+ on that. I didn't realise however that when I cancelled the Multiroom (and sent back the mini box) that access to Sky+ on the Apple TV would cease. So I went onto the website, found a deal to add Multiroom on a rolling monthly basis for £10 but now Sky have emailed me to say that I've signed up for 24 months (I didn't agree to that) and they are sending me a new mini box, even though I didn't want that either - I just wanted to be able watch Sky on my Apple TV!  I can't get to speak to anyone from Sky but wonder if anyone else has had this issue? Do you just have to store the mini box and wait to send it back eventually?  And how do you challenge the minimum term?

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hi @Barry25 

Should you receive a mini box, then even if you don't want to use it, it is best to keep it until you cancel Multscreen again.

Unfortunately, SKY's processes are not geared up to receive kit during subscriptions.

Regarding, the minmium contract, it was probably detailed in the small print - it is extremely rare for them to offer discounts without minimum periods - especially on multiscreen.

You would probably need specific evidence of it being a cancel anytime without a minimum contract to be able to challenge

[TimmyBGood]

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@Daniel0210 wrote:

@Barry25 

Your post is a bit confusing as you mention Sky+, but also mention Sky Q and mini boxes. You can't have both so can you confirm you have a Sky Q box and subscription? 

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Sky Sports+, I'd think.

[Daniel0210]

@TimmyBGood 

I did wonder as the post was originally on the Sky+ board. 

[Barry25]

Sorry, my bad. I should have said Sky Go, not Sky+. Stupid me. 

[Barry25]

I have a screenshot that clearly says rolling contract 

 

[nigea99 · Accepted solution]

hi @Barry25 

I have escalated your post to a SKY support team, who, hopefully, will be in touch & may be able to look into the extension of your contract when it does show it as a rolling sub . 

Please see this link re the escalation and what you might see:
Escalation Info 

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[ItWasAllMichele]

Thanks for escalating this @nigea99. We’ve sent an invite to chat to @Barry25.

Please be aware conversations automatically close if there is no response within 48 hours.