0

Discussion topic: Sky Q miniboxes creating a loop on my network

Reply
This message was authored by Rob_V This message was authored by: Rob_V

Sky Q miniboxes creating a loop on my network

I have Sky Q without sky broadband.  I initially connected all my sky boxes to the network using ethernet wired connection. This however created loops on the network even with spanning tree protocol enabled. I turned off the Wi-Fi on all the boxes as the loop was being caused by the Wi-Fi connection between the boxes. However now a couple of the miniboxes do not connect to the network using the ethernet unless the Wi-Fi is enabled in the engineers menu. There seems to be something inherently wrong with how these miniboxes connect to the network

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q miniboxes creating a loop on my network

Posted by a Superuser, not a Sky employee. Find out more

@Rob_V wrote:

I have Sky Q without sky broadband.  I initially connected all my sky boxes to the network using ethernet wired connection. This however created loops on the network even with spanning tree protocol enabled. I turned off the Wi-Fi on all the boxes as the loop was being caused by the Wi-Fi connection between the boxes. However now a couple of the miniboxes do not connect to the network using the ethernet unless the Wi-Fi is enabled in the engineers menu. There seems to be something inherently wrong with how these miniboxes connect to the network


Hi @Rob_V 

Full Ethernet should not be an issue with all Q WiFi off (provided all Q boxes are connected to the same Network by the same method).

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

 

Edit.

If you are using managed Ethernet switches these can cause issues with Q

Rob_V
Topic Author
This message was authored by Rob_V This message was authored by: Rob_V

Re: Sky Q miniboxes creating a loop on my network

I do have managed switches but none of the ports used should be affected by this

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Q miniboxes creating a loop on my network

Posted by a Superuser, not a Sky employee. Find out more

@Rob_V wrote:

There seems to be something inherently wrong with how these miniboxes connect to the network


There's certainly something proprietary at work, yes: that's how Q was designed and built.

 

https://rethinkresearch.biz/articles/airties-can-finally-talk-openly-sky-q-hybrid-mesh/ 

 

(although note that references to Powerline networking no longer apply)

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TrickyDawn This message was authored by: TrickyDawn

Re: Sky Q miniboxes creating a loop on my network

Dude you are a saviour, just spent last 24 hours trying to sort my Ubiquiti network and VLAN's via a firewall out including rebuilding it all twice before I noticed a loop between two random switches on my wired lan that I couldn't cure.  *****y SKY network had managed to create a loop between them!

 

I do networks for a living 😄 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion