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Discussion topic: Sky Q minibox wont play tv or recordings

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This message was authored by Impythechimpy This message was authored by: Impythechimpy

Sky Q minibox wont play tv or recordings

our minibox won't play live tv or any recordings, just shows a blank screen. The on demand plays ok (eg the short premier league highlights) and it says its connected to the internet.

 

any ideas?

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q minibox wont play tv or recordings

Posted by a Superuser, not a Sky employee. Find out more

@Impythechimpy wrote:

our minibox won't play live tv or any recordings, just shows a blank screen. The on demand plays ok (eg the short premier league highlights) and it says its connected to the internet.

 

any ideas?


@Impythechimpy the first thing to try  rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then doing the dsame with your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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