0

Discussion topic: Sky Q minibox not connecting with tv

Reply
This message was authored by AlanD50 This message was authored by: AlanD50

Sky Q minibox not connecting with tv

My Sky Q minibox appears to be working (red and green lights as appropriate) but I am getting a No Signal message on the TV. It was fine on Thursday last (16 1/01/25) but nothing on Friday or since.

I have checked the tv on the main box, have swapped the HDMI cable for one I know works, have tried a full reboot of the whole sytem including the booster box but still nothing.

Help please!

Alan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

`

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q minibox not connecting with tv

Posted by a Superuser, not a Sky employee. Find out more

@AlanD50 wrote:

My Sky Q minibox appears to be working (red and green lights as appropriate) but I am getting a No Signal message on the TV. It was fine on Thursday last (16 1/01/25) but nothing on Friday or since.

I have checked the tv on the main box, have swapped the HDMI cable for one I know works, have tried a full reboot of the whole sytem including the booster box but still nothing.

Help please!

Alan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

`


@AlanD50 is the message no signal or no satelitte signal 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
AlanD50
Topic Author
This message was authored by AlanD50 This message was authored by: AlanD50

Re: Sky Q minibox not connecting with tv

This reply makes absolutely no sense to me and therefore of no help whatsoevr!!!

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Q minibox not connecting with tv

Posted by a Superuser, not a Sky employee. Find out more

@AlanD50 

 

@Laing1 is asking if the on-screen message you are seeing is 'No signal' (text which would be produced by the television set itself), or 'No satellite signal' (wording which is generated by the Sky Q box and typically indicates a satellite dish fault)

 

There's a significant difference in fault-finding depending on which it is 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky Q minibox not connecting with tv

Posted by a Superuser, not a Sky employee. Find out more

@AlanD50 wrote:

This reply makes absolutely no sense to me and therefore of no help whatsoevr!!!


It's a rather simple question that has a massive difference...

 

p.s. You're not speaking to Sky customer services here

I am just another Sky customer and my views are my own
This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q minibox not connecting with tv

Posted by a Superuser, not a Sky employee. Find out more

Is it on the right HDMI input?

AlanD50
Topic Author
This message was authored by AlanD50 This message was authored by: AlanD50

Re: Sky Q minibox not connecting with tv

My appologies! This is the first time I have used the Community and I completely missed the answer/question. I was looking at the blurb at the bottom of the message!!!

In reply, the message is No Signal.

Nothing changed from one day  to the next in terns of the physican setup. Inh my mind this cannot have anything to do with the dish as it is a minibox and the main box is fine.

As an aside, the box is quite hot.

AlanD50
Topic Author
This message was authored by AlanD50 This message was authored by: AlanD50

Re: Sky Q minibox not connecting with tv

I presume it is on the right HDMI (1) since it has been working fine up to when it wasn't!

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q minibox not connecting with tv

Posted by a Superuser, not a Sky employee. Find out more

Cycle through the inputs on the tv remote just to be sure

AlanD50
Topic Author
This message was authored by AlanD50 This message was authored by: AlanD50

Re: Sky Q minibox not connecting with tv

Done, but no difference!

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q minibox not connecting with tv

Posted by a Superuser, not a Sky employee. Find out more

And if you pkug another device into that cable, you get a picture? If so I think it must be faulty

 

might be worth the old home 1080 home trick on the remote to reset the output resolution but doubt it will work

AlanD50
Topic Author
This message was authored by AlanD50 This message was authored by: AlanD50

Re: Sky Q minibox not connecting with tv

Tried those thanks but still no luck. Thinking box may be at fault.

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q minibox not connecting with tv

Posted by a Superuser, not a Sky employee. Find out more

Yeah if you run through this, there should be a step at the end to get a replacement box

 

https://www.sky.com/help/articles/sky-box-problems

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion