Sky Q mini not working

[Samjarvis89]

Error message saying check subscription entitles to view this channel on any channel or recording, worked fine on Saturday when all was installed and majority of sunday but now it's acting like I don't have multiroom.

Tried resetting the main and the mini to no avail, checked software updates, reconnecting router and reconnecting the mini to the main.

Not sure what else to try

[oldfella]

---

@Samjarvis89 wrote:

Error message saying check subscription entitles to view this channel on any channel or recording, worked fine on Saturday when all was installed and majority of sunday but now it's acting like I don't have multiroom.

Tried resetting the main and the mini to no avail, checked software updates, reconnecting router and reconnecting the mini to the main.

Not sure what else to try

---

Hi @Samjarvis89 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Then reboot the mini 

To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the mini box (Amber led)

note: some features may take up to 5 minutes to return.

[Samjarvis89]

Hi thanks for the response, unfortunately this hasn't changed anything still getting the same message.

[oldfella]

---

@Samjarvis89 wrote:

Hi thanks for the response, unfortunately this hasn't changed anything still getting the same message.

---

Hi @Samjarvis89 

Assume you have checked that all your Q boxes are on the same latest software?

Last two things I can suggest is first a Reset settings on the mini in its hidden menu similar to what you did on the main Q box.

Secondly

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Samjarvis89]

Hi @oldfella just done reset on the mini and then the callback and neither have changed anything I'm afraid still getting the same message.

[oldfella]

---

@Samjarvis89 wrote:

Hi @oldfella just done reset on the mini and then the callback and neither have changed anything I'm afraid still getting the same message.

---

Hi @Samjarvis89 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Samjarvis89  an invite to chat.