11-01-2019 06:13 PM
After moving to bt for our Internet, as sky wouldn't offer us fibre, my q mini won't connect to the main box (2tb).
It runs through 2 sky extender boxes from the main box as its in a garden room, and previously worked perfectly.
Now that the main q box is connected to the bt router by WiFi, I can't seem to get any of the extenders or the mini to connect to it. (the mini seems to be connected to the extenders fine)
Once I go through the on screen steps to connect, I get the message in the attached picture and nothing else happens.
What configuration do I need? Do I still have to have the sky q router plugged in??
I'm sure I'm doing something really obvious wrong but I'm stuck..
Thanks in advance. ..
11-01-2019 06:43 PM
@Jhc78 suspect you need to unplug the 2 boosters and the Q mini and plug them back in and link the closest to the main box first then the next booster and finally the mini. Ever thought of using powerline adapters as a 3 hop link like yours is going to be dodgy as each hop halves the speed.
12-01-2019 03:20 PM
Sadly powerline is not an option, the main box and mini are on different circuits as the mini is in an outbuilding.
It always ran the mini fine through 2 boxes before so no issues with speed.