@Jo3133 wrote:
We upgraded our wifi to fiber with our existing wifi provider (not sky) Since then our mini boxes will not connect to the new wifi, they are looking for the old wifi. Any suggestions?
Hi @Jo3133
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the minis as above.
If the minis still do not connect try a Network Reset on each mini. Start with the nearest mini to the main Q box.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
Whe carrying out the Network reset on the second mini you use WPS from the first connected mini if it is nearer than the main Q box.
