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Discussion topic: Sky Q mini boxes losing connection with Main box when left in standby

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This message was authored by WillieLue This message was authored by: WillieLue

Sky Q mini boxes losing connection with Main box when left in standby

My sky Q Mini boxes have suddenly started to lose their connection with my Main Sky Q Box if the are left in standby mode, when I switch the Tv back on I have to go through the settings and Connection to Sky Q box every time to get the mini boxes ( there are two of them) to connect, sometimes this doesn't work and I have to reboot the Q Box to get them to connect, I have had Sky Q with the mini boxes for a few years and never had a problem, we have had no changes with our network settings. I think there is a fault with the Sky Q box and both mini boxes lose connection not just one of them, can anyone help. 

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This message was authored by ThePope27 This message was authored by: ThePope27

Re: Sky Q mini boxes losing connection with Main box when left in standby

Hi @WillieLue ,

 

Try this,

 

  1. Press Home on your Sky Q remote and select Settings, then Setup.
  2. Select Preferences, followed by Standby mode and select Active instead of Eco
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Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
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