Sky Q mini boxes constantly losing connection to main Q box

[pacino69]

hi, i have Sky Q with 2 Q mini boxes, just recently we have noticed the mini Q boxes will go offline but within a minute come back on. this is happening between 5 - 10 times a day. All boxes are wired and not on wifi. i have done the normal power off and powered everything off and then back on. this is becoming really annoying and i just cant seem to solve this. My house as a full fible connection and i dont have any other issues.

anyone have any ideas.

thank you

lee

[Addie15]

Hi there, pacino69. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[pacino69]

mini boxes still losing connection to main box, the main box is still dropping internet briefly 

[Ballix]

Has there been a fix for this?

[pacino69 · Accepted solution]

this is now resolved, turned out the ethernet network switch was faulty. replaced it and ive had no issues since

[DL11]

I have the same issue of Sky Q mini box losing connection every 15-20 min for a minute or so in a full fibre house. Please advise

[pacino69]

are all your boxes connected by eternet?  or wireless? if they are wired have you disabled the wifi on the boxes?

[DL11]

The main q box is wired by Ethernet and the q mini box is wired by Ethernet to a local wireless booster

[pacino69]

You never said if wireless has been disabled? I've never used a booster so can't comment on them, I use network switches as my home is fully wired throughout. I did find though that once I went with a fully wired connection ~ main sky Q box and 2 mini boxes I had to disable wireless on all 3 boxes