Sky Q mini boxes - all channels unavailable- have reset but not working.

[MacDE]

Main Sky q box fine @- but multi room mini boxes not allowing me to view to or recordings.

tried resetting / restarting and rejoining network @- nothing.

if I cannot get this working I want a refund - paying good money out for nothing 

[Daniel0210]

@MacDE 

Have you rebooted your broadband, then the main Sky Q box then the mini boxes?

By the way, this is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

[oldfella]

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@MacDE wrote:

Main Sky q box fine @- but multi room mini boxes not allowing me to view to or recordings.

tried resetting / restarting and rejoining network @- nothing.

if I cannot get this working I want a refund - paying good money out for nothing 

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Hi @MacDE 

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.