Sky Q mini box won't play TV - says Please check your subscription entitles you to view this channel

[ip70]

My Sky Q mini box has stopped playing TV channels. My main box is still fine.

It's connected to the internet - I can use apps like Netflix, and it's connecting to the main Sky Q box as it's showing the TV shows I've recorded. But it won't play them, or live TV. All it says is "Please check your subscription entitles you to view this channel on this box".

On the main Sky Q box, it's fine.

It's been doing this for a few days. I've tried rebooting, and reactiving, but no success.

[Tom-W19]

Hi @ip70 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Raaj]

I have the same issue. Does anyone have a solution? @Sky haven't been helpful at all

[Lisa-P1987]

Thanks for chatting to us @ip70 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[ip70]

Hi. @Lisa-P1987 I was out all week during your chat's open hours. Can we re-open the chat today?

[Laing1]

---

@ip70 wrote:

Hi. @Lisa-P1987 I was out all week during your chat's open hours. Can we re-open the chat today?

---

@ip70 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Raaj  an invite to chat.

[ip70]

Hi @Lisa-P1987 do you know when my chat wil restart? 

[Mr+Flibbles+86]

We are still looking to help you Raaj. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Chodley]

---

@ip70 wrote:

Hi @Lisa-P1987 do you know when my chat wil restart? 

---

Have re-escalated this. Looks like the wrong person was invited.

[ip70]

Thanks. Do you know when the chat will restart? I've still not seen anything.

[Raaj84]

A Sky engineer came down and the issue has been resolved. Multiroom subscirption had been removed. Head end fixed the problem within a few minutes. Shame it's no longer possible to solve these issues via a simple phone conversation. 

[ip70]

I'm still waiting for my issue to be resolved

[ip70]

@Chodley do you know when the chat will be re-opened? It's been several days now

[ip70]

@Lisa-P1987 / @Mr+Flibbles+86 - how do I get my chat restarted? I'm still waiting for my issue to be sorted