Sky Q mini box - remote wont turn it on

[CMC+1970]

Since middle of the week I've been unable to turn it on. Reset the main box. Changed batteries in the remote. Reset and unplugged it. Still can't get it off red dot. 
any ideas?

if not how do I call an engineer 

[lettice]

Does sound like you have tried most things.

Have a read of this Sky Q article for help with your mini box not turning on.

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

If none of that helps, you can order a replacement mini box online here;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

[oldfella]

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@CMC+1970 wrote:

Since middle of the week I've been unable to turn it on. Reset the main box. Changed batteries in the remote. Reset and unplugged it. Still can't get it off red dot. 
any ideas?

if not how do I call an engineer 

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Hi @CMC+1970 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[CMC+1970]

Thanks everyone, resetting the remote has done the trick!