Sky Q mini box not working green light won’t come on

[Steve0969]

Permanent red light, I've tried following the online options to reboot without luck

[oldfella]

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@Steve0969 wrote:

Permanent red light, I've tried following the online options to reboot without luck

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Hi @Steve0969 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Steve0969]

I tried that, the light just stays on red

[oldfella]

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@Steve0969 wrote:

I tried that, the light just stays on red

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Hi @Steve0969 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

[Steve0969]

Still not working so I've ordered a replacement. Thanks