Sky Q mini box not working after power cut

[Margaret+G]

Hi,

Had a powecut this morning, my Sky Q mini box will not turn on and has a red light on it. How can I fix this?

[Addie15]

Hi there, @Margaret+G.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you @Margaret+G . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Mandy6608]

Have the same problem. Sky Q box says mini box is connected. Mini box is not! Tried to reactivate, unplug both etc. Still nothing on mini box.

Automated message from sky telling me to do what ive already done or make an appointment and pay for an engineer.

At £96pmth, not good enough

[Laing1]

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@Mandy6608 wrote:

Have the same problem. Sky Q box says mini box is connected. Mini box is not! Tried to reactivate, unplug both etc. Still nothing on mini box.

Automated message from sky telling me to do what ive already done or make an appointment and pay for an engineer.

At £96pmth, not good enough

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@Mandy6608 I have replied to your thread you created and escalated it to Sky