Sky Q mini box not showing live tv or recordings

[Ceryslees]

I have rang sky and told to wait 4 WEEKS for an engineer!! Im so angry and upset about this i have been ViP custoemr for over 5 years and they want me to not have a working tv for 4 weeks! Unacceptable! The sky pages are showing when i click on a programme the screen is all blue and nothing plays. I have rebooted and unplugged and reatarted still nothing!!

[Laing1]

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@Ceryslees wrote:

I have rang sky and told to wait 4 WEEKS for an engineer!! Im so angry and upset about this i have been ViP custoemr for over 5 years and they want me to not have a working tv for 4 weeks! Unacceptable! The sky pages are showing when i click on a programme the screen is all blue and nothing plays. I have rebooted and unplugged and reatarted still nothing!!

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@Ceryslees Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

reboot your mini box 

[oldfella]

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@Ceryslees wrote:

I have rang sky and told to wait 4 WEEKS for an engineer!! Im so angry and upset about this i have been ViP custoemr for over 5 years and they want me to not have a working tv for 4 weeks! Unacceptable! The sky pages are showing when i click on a programme the screen is all blue and nothing plays. I have rebooted and unplugged and reatarted still nothing!!

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Hi @Ceryslees 

Can you still access recordings and make new ones on your main Q box?

[Ceryslees]

Yes I can still record and watch recordings and live tv on the main box but not on the mini box. I've tried rebooting but nothing.

[oldfella]

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@Ceryslees wrote:

Yes I can still record and watch recordings and live tv on the main box but not on the mini box. I've tried rebooting but nothing.

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Hi @Ceryslees 

Try reconnecting the mini to the main Q box.

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.