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Discussion topic: Sky Q mini box no longer connecting

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This message was authored by Ab214 This message was authored by: Ab214

Sky Q mini box no longer connecting

We have a new router (without a WPS button) and we can no longer connect our Sky Q mini box - have tried all the suggestions & none work. Seems to be a problem with connecting to the new router as it won't recognise it & keeps searching for the old one - how do we change to the new router? have tried through settings and all obvious ways mentioned on forums. 

Any suggestions?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Q mini box no longer connecting

Posted by a Superuser, not a Sky employee. Find out more

@Ab214 

Most domestic router hardware does have WPS somewhere, either as a physical button or through a software interface.  If you've changed to a Sky Broadband Hub, the button is cleverly concealed low on the right hand edge as it faces you.

 

Sky Broadband Hub.png

 

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by bob1234 This message was authored by: bob1234

Re: Sky Q mini box no longer connecting

Posted by a Superuser, not a Sky employee. Find out more

@Ab214Unless it is a Sky router you can't connect it via WPS. However you can WPS the mini box to the main box.

However Sky routers do have a WPS button, cunningly hidden at the bottom.

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