Sky Q mini box losing connection constantly but Apps are working fine

[SkyMoggsy]

SkyQ mini box has started losing connectivity every 10 seconds. Reset everything possible from router, mini box and main sky q box. Network check says everything is connected but when I try to select a TV channel it say it looks as though I don't have internet connection!! The network screen says I have internet. Is the box duff? Xmas a week away so need answers please.

[Lisa-P1987]

Hi there @SkyMoggsy , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147