Sky Q mini box is coming up with ERROR:MR109

[kirsty801]

Sky Q mini box is coming up with ERROR:MR109 I've tried to turn off the power and wait 4-5 minutes but still not working

[Laing1]

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@kirsty801 wrote:

Sky Q mini box is coming up with ERROR:MR109 I've tried to turn off the power and wait 4-5 minutes but still not working

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@kirsty801 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

reboot the mini box 

[kirsty801]

@Laing1  tried that but still not working

[Laing1]

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@kirsty801 wrote:

@Laing1  tried that but still not working

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@kirsty801 I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014