Sky Q mini box freezes on Accessibility Settings Screen

[DavidMcK1]

Hi everyone - I'm just getting around to setting up TVs, Sky boxes etc.. after moving home.

My main TV and Sky Q box are all working fine as is one mini box.  However, when I try to set up a second mini box then it freezes on the 'Set Up Accessibility Settings' screen and I cannot click any of the options on this screen - it's just frozen.  To get it to that point then I also have to push the button on the front of the box to get the light to go green - it won't turn on with the remote.

I have rebboted the main Sky Q box and the mini box after everything has come back up but the same scenario occurs.  Can any one help.  The mini box was working fine before I moved house.

Many thanks.

[Laing1 · Accepted solution]

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@DavidMcK1 wrote:

Hi everyone - I'm just getting around to setting up TVs, Sky boxes etc.. after moving home.

My main TV and Sky Q box are all working fine as is one mini box.  However, when I try to set up a second mini box then it freezes on the 'Set Up Accessibility Settings' screen and I cannot click any of the options on this screen - it's just frozen.  To get it to that point then I also have to push the button on the front of the box to get the light to go green - it won't turn on with the remote.

I have rebboted the main Sky Q box and the mini box after everything has come back up but the same scenario occurs.  Can any one help.  The mini box was working fine before I moved house.

Many thanks.

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@DavidMcK1 try doing the following

Unpair their Sky Q remote from the box by holding 4&6 the light on the remote should flash

Then dismiss the information screen "Skip & set up later"

Then Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try resetting the remote by pressing 7 &9  on the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[DavidMcK1]

Thank you - that worked brilliantly.