Sky Q message ' you need a satellite signal

[McLeanN]

I could not access my sky Q so tried reset but only get a message that a need a satellite signal

[Daniel0210 · Accepted solution]

@McLeanN 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[McLeanN]

How do you restore the satellite signal

[McLeanN]

Thanks but how do I restore the signal 

[PandJ2020]

Follow the guide.  Chances are you'll be contacting Sky for an engineer...

[nigea99]

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@McLeanN wrote:

Thanks but how do I restore the signal 

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hi @McLeanN 

Do you have your own dish or are you fed by a communal system ?

If the latter then after you have reset your box the chances are that the LNB type is set incorrectly
You need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect

[McLeanN]

Thanks Did that and confirmed the setting is SCR Still not getting a signal so have arranged for someone to come and check the dish and communal internal connections