This discussion topic has been answered Discussion topic: Sky Q main box says hard drive won't work despite restoring to factory settings

This message was authored by: Helen24308 · ‎21 Jun 2025

Sky Q main box started glitching, stopping and starting, not pausing or rewinding or downloading. Our 2 mini boxes are not showing any TV now only access to Netflix. I've had everything off a hundred times, done a full factory reset using 001 and then re-pairing remote. Wi-fi is good, phones etc working fine. Main Sky Q box will now show only live TV without pause or rewind and Mini boxes nothing! Help!! Have literally followed evry avenue of rest and not working?!

This message was authored by: Laing1 · ‎21 Jun 2025

@Helen24308 wrote:

Sky Q main box started glitching, stopping and starting, not pausing or rewinding or downloading. Our 2 mini boxes are not showing any TV now only access to Netflix. I've had everything off a hundred times, done a full factory reset using 001 and then re-pairing remote. Wi-fi is good, phones etc working fine. Main Sky Q box will now show only live TV without pause or rewind and Mini boxes nothing! Help!! Have literally followed evry avenue of rest and not working?!

@Helen24308 Try following the link below is should lead to ordering a replacement

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q...

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

View this Answer within the discussion

This message was authored by: PandJ2020 · ‎21 Jun 2025

You'll need to call Sky to replace the box. (The hard drive has failed- which provides the functionality that is not working...)

Remember to remove your viewing card when you swap.

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: Chodley · ‎21 Jun 2025

@Helen24308 wrote:
Sky Q main box started glitching, stopping and starting, not pausing or rewinding or downloading. Our 2 mini boxes are not showing any TV now only access to Netflix. I've had everything off a hundred times, done a full factory reset using 001 and then re-pairing remote. Wi-fi is good, phones etc working fine. Main Sky Q box will now show only live TV without pause or rewind and Mini boxes nothing! Help!! Have literally followed evry avenue of rest and not working?!

It's clearly knackered. Hard drives don't last forever.

This message was authored by: Laing1 · ‎21 Jun 2025

@Helen24308 wrote:

Sky Q main box started glitching, stopping and starting, not pausing or rewinding or downloading. Our 2 mini boxes are not showing any TV now only access to Netflix. I've had everything off a hundred times, done a full factory reset using 001 and then re-pairing remote. Wi-fi is good, phones etc working fine. Main Sky Q box will now show only live TV without pause or rewind and Mini boxes nothing! Help!! Have literally followed evry avenue of rest and not working?!

@Helen24308 Try following the link below is should lead to ordering a replacement

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q...

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: TimmyBGood · ‎21 Jun 2025

Roughly speaking a factory reset has about the same effect on a physically failing hard drive as a comprehensive valet does on a flat tyre....

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This discussion topic has been answered Discussion topic: Sky Q main box says hard drive won't work despite restoring to factory settings

Sky Q main box says hard drive won't work despite restoring to factory settings

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Re: Sky Q main box says hard drive won't work despite restoring to factory settings

Re: Sky Q main box says hard drive won't work despite restoring to factory settings

Re: Sky Q main box says hard drive won't work despite restoring to factory settings

Re: Sky Q main box says hard drive won't work despite restoring to factory settings

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