0

Discussion topic: Sky Q main box not responding to any of the remotes that work on the mini boxes

Reply
This message was authored by: Fraser+Murray

Sky Q main box not responding to any of the remotes that work on the mini boxes

The sky Q box comes on and I can watch one channel but it doesn't respond to any of the remote controls that work on all the mini boxes

Reply

All Replies

This message was authored by: nigea99

Re: Sky Q main box not responding to any of the remotes that work on the mini boxes

Posted by a Superuser, not a Sky employee. Find out more

@Fraser+Murray wrote:

The sky Q box comes on and I can watch one channel but it doesn't respond to any of the remote controls that work on all the mini boxes


hi @Fraser+Murray 

 

Did you reset the remotes - unless you reset the remotes from the minis they remain paired to the mini box.

 

To  reset a remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

Reply