Sky Q main box and mini not working properly

[Dc1985]

Since the past week my sky q box has become unreliable. It started with the main sky q box and mini no longer being in sync which I was able to fix but the problem would occur every few days. Since yesterday the recording and pausing no longer works.  Another problem has arisen that my mini box for some reason has no signal.  I was going to do hard drive reset but it's clear to me the issue is on the sky end, how can I resolve this problem..

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147