0

Discussion topic: Sky Q losing connection to the Sky router

Reply
This message was authored by Outertrial This message was authored by: Outertrial

Sky Q losing connection to the Sky router

A few times a day, the Sky Q box will complain that there's no internet connection to the Sky router. No internet services work. 

 

It tells us to reset the connection,  however, often if we just go on to the network setup screen and look at it for a bit it will restore the connection on its own.

 

If this doesn't work, resetting the connection usually does, although it's a bother.

 

There is definitely no loss of internet from the router during these Sky Q outages, unless the Sky router is singling out Sky Q as being the one device it won't provide internet to. Everything else works as it should and the lights are all green.

 

Things I've tried:

 

Power cycling the Sky Q box

Power cycling the router

Resetting the router

Attaching an ethernet cable

Resetting the Sky Q network connection and telling it to connect via the ethernet connection

 

Things I know about but haven't tried:

Turning off the wifi on Sky Q so it has to use the ethernet connection

Factory resetting the Sky Q Box so it loses everything

 

My wife is getting really annoyed about it!

 

Reply

All Replies

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q losing connection to the Sky router

Posted by a Superuser, not a Sky employee. Find out more

@Outertrial wrote:

A few times a day, the Sky Q box will complain that there's no internet connection to the Sky router. No internet services work. 

 

It tells us to reset the connection,  however, often if we just go on to the network setup screen and look at it for a bit it will restore the connection on its own.

 

If this doesn't work, resetting the connection usually does, although it's a bother.

 

There is definitely no loss of internet from the router during these Sky Q outages, unless the Sky router is singling out Sky Q as being the one device it won't provide internet to. Everything else works as it should and the lights are all green.

 

Things I've tried:

 

Power cycling the Sky Q box

Power cycling the router

Resetting the router

Attaching an ethernet cable

Resetting the Sky Q network connection and telling it to connect via the ethernet connection

 

Things I know about but haven't tried:

Turning off the wifi on Sky Q so it has to use the ethernet connection

Factory resetting the Sky Q Box so it loses everything

 

My wife is getting really annoyed about it!

 



Turn wifi off and do a full network reset and get it to use ethernet. Life will improve.

Outertrial
Topic Author
This message was authored by Outertrial This message was authored by: Outertrial

Re: Sky Q losing connection to the Sky router

How do you turn the WiFi off? 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q losing connection to the Sky router

Posted by a Superuser, not a Sky employee. Find out more

Installer menu. Hover over settings and hit 001 Select

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion