Discussion topic: Sky Q keeps turning on and off
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Message posted on 01 Mar 2024 05:52 PM
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Sky Q keeps turning on and off
Our sky Q keeps turning itself on and off . The screen comes on as normal on the homepage , stays on for about 30 seconds then it goes almost black with bits off pixelated colour in the corners . Then it goes full black screen .
Randomly 2 nights on the run it's done this and then after bout 3 hours it stays on . Anyone else having or had this problem?
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Message posted on 01 Mar 2024 05:56 PM
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Re: Sky Q keeps turning on and off
@Zom wrote:
Our sky Q keeps turning itself on and off . The screen comes on as normal on the homepage , stays on for about 30 seconds then it goes almost black with bits off pixelated colour in the corners . Then it goes full black screen .
Randomly 2 nights on the run it's done this and then after bout 3 hours it stays on . Anyone else having or had this problem?
@Zom You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 01 Mar 2024 11:01 PM
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Re: Sky Q keeps turning on and off
Thanks for the advice. Yesterday and today it's suddenly started working normally in the evening. it's been afternoon it's been dodgy
Message posted on 02 Mar 2024 09:05 AM
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Re: Sky Q keeps turning on and off
@Zom wrote:Thanks for the advice. Yesterday and today it's suddenly started working normally in the evening. it's been afternoon it's been dodgy
Did you try what was suggested?
Message posted on 02 Mar 2024 09:47 AM
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Re: Sky Q keeps turning on and off
Was going to try it this morning but it's gone off again . Will try it this evening if it does continue the pattern of coming back on again
Message posted on 02 Mar 2024 10:27 AM
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Re: Sky Q keeps turning on and off
I think there's a good chance this needs replacing.
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