7

Discussion topic: Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

Reply
This message was authored by mcfc11 This message was authored by: mcfc11

Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

Turned on and off several times, rebooted, home aspects appear, channel picked, no sound, then no matter what button is pressed number 7 comes up then try another butto naother 7 comes up and finally the third 7 for that chanel which is islam channel for donations again with no sound any help appreciated.

  


Best Answers
This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

Posted by a Superuser, not a Sky employee. Find out more

@mcfc11 wrote:

Turned on and off several times, rebooted, home aspects appear, channel picked, no sound, then no matter what button is pressed number 7 comes up then try another butto naother 7 comes up and finally the third 7 for that chanel which is islam channel for donations again with no sound any help appreciated.

  


hi @mcfc11 

It sounds like your 7 key on the remote might be sticking

 

May I suggest you try seeing if you can free it 

View this Answer within the discussion

Reply

All Replies

This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

Posted by a Superuser, not a Sky employee. Find out more

@mcfc11 wrote:

Turned on and off several times, rebooted, home aspects appear, channel picked, no sound, then no matter what button is pressed number 7 comes up then try another butto naother 7 comes up and finally the third 7 for that chanel which is islam channel for donations again with no sound any help appreciated.

  


hi @mcfc11 

It sounds like your 7 key on the remote might be sticking

 

May I suggest you try seeing if you can free it 

This message was authored by RCT1 This message was authored by: RCT1

Re: Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

Hi did you find an answer for this as ours keeps doing this exact thing? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

Posted by a Superuser, not a Sky employee. Find out more

@RCT1 

So have you tried the advice in the post immediately above yours? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by RCT1 This message was authored by: RCT1

Re: Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

I have yeah. Switched off loads, reset, reset remote and changed batteries etc 

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

Posted by a Superuser, not a Sky employee. Find out more

@RCT1 wrote:

I have yeah. Switched off loads, reset, reset remote and changed batteries etc 


The Post answer does not mention reboots, resets or batteries @RCT1 

it specifically says your 7 key on the remote might be sticking.

Your original post asks if @mcfc11 found an answer.

 

@mcfc11 marked the answer in the thread.

This message was authored by RCT1 This message was authored by: RCT1

Re: Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

Sorry if I wasn't specific enough I have also checked the key is not sticking.

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

Posted by a Superuser, not a Sky employee. Find out more

@RCT1 
After checking the basics if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion