Sky Q keeps going to chanel 777 no matter what remote buttons i press, tv and box turns on.

[mcfc11]

Turned on and off several times, rebooted, home aspects appear, channel picked, no sound, then no matter what button is pressed number 7 comes up then try another butto naother 7 comes up and finally the third 7 for that chanel which is islam channel for donations again with no sound any help appreciated.

[nigea99 · Accepted solution]

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@mcfc11 wrote:

Turned on and off several times, rebooted, home aspects appear, channel picked, no sound, then no matter what button is pressed number 7 comes up then try another butto naother 7 comes up and finally the third 7 for that chanel which is islam channel for donations again with no sound any help appreciated.

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hi @mcfc11 

It sounds like your 7 key on the remote might be sticking

May I suggest you try seeing if you can free it 

[RCT1]

Hi did you find an answer for this as ours keeps doing this exact thing? 

[Daniel0210]

@RCT1 

So have you tried the advice in the post immediately above yours? 

[RCT1]

I have yeah. Switched off loads, reset, reset remote and changed batteries etc 

[oldfella]

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@RCT1 wrote:

I have yeah. Switched off loads, reset, reset remote and changed batteries etc 

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The Post answer does not mention reboots, resets or batteries @RCT1 

it specifically says your 7 key on the remote might be sticking.

Your original post asks if @mcfc11 found an answer.

@mcfc11 marked the answer in the thread.

[RCT1]

Sorry if I wasn't specific enough I have also checked the key is not sticking.

[Daniel0210]

@RCT1 
After checking the basics if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.