Sky Q is freezing and red light in fron is on constantly

[Frolic]

Hi. My Sky Q main box is freezing a lot and the red light on fron of box is on constantly. I've checked and there is nothing recording or queued. I've also done a soft reset. Is the only option left a hard reset which will lose my recordings?

[oldfella]

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@Frolic wrote:

Hi. My Sky Q main box is freezing a lot and the red light on fron of box is on constantly. I've checked and there is nothing recording or queued. I've also done a soft reset. Is the only option left a hard reset which will lose my recordings?

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Hi @Frolic 

Depends by what you mean by a soft reset.

The reset Settings in the hidden menu is completely safe and will not lose your recordings.

Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Frolic]

Thank you @oldfella 

[Frolic]

Tried that - still got red light on constant.  
Should I do a full reset with the other two reset options?

Cheers

Frolic

[oldfella]

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@Frolic wrote:

Tried that - still got red light on constant.  
Should I do a full reset with the other two reset options?

Cheers

Frolic

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Hi @Frolic 

Unless it is causing issues it's not worth losing all recordings  by carrying out a hard drive reset or Factory reset.

I assume that you have nothing recording or downloading in the background ?

You could try a reboot and instead of 30 secs leave your Q box unplugged overnight.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
When you then Plug back in and switch your Sky Q box back on at the mains wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Frolic]

Thank you @oldfella 

Il will try this tonight 👍

[Frolic]

Hi @oldfella   

I tried switching off all night but still the same. I will have to put up with it unless the freezing gets too much. 
thank you for the advice. 
regards

@Frolic 

[lettice]

If you have a continuous red light and tried a box power restart, the best option is to do a hard drive reset, as described here;

https://www.sky.com/help/articles/fix-recording-problems-on-sky-q-other-recordings-problems