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Discussion topic: Sky Q internet connection drops out

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This message was authored by: Lucy168

Sky Q internet connection drops out

Had SkyQ box replaced today worked fine then around 5 hours after same message appears on Home Screen , sorry no internet connection etc.  Turned off at mains and restarted and worked, but can't keep doing that or having to enter WiFi password. Sky engineer was great and did things on advanced settings etc, but am stumped as to why the connection has still dropped on a new box. My broadband is EE and works no issues with other streaming connection as checked that first before a replacement box was installed as to identify area of fault.  If I have to use a Ethernet cable it will cost me money to get a booster disc as the full fibre  needed to be installed via external wall and main router in front bedroom, but it is a very small house  so don't understand why the wireless connection is having issues, it's been working perfectly just up until a few weeks ago. Plus is there any guarantee that using a cable will solve issue? Any help appreciated.

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This message was authored by: Mr+Flibbles+86

Re: Sky Q internet connection drops out

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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