Sky Q installation

[AHo]

Ordered Sky Q on 04/05 after having my Sky Sports channels removed due to out dated equipment (sky+ box as the main one and ol, old white box as the multi room). Installation due on Tuesday, engineer arrived and was like nah the roof is wet I'm can't go up there I will attach it to this side of chimney  but your new extension you are building might get in way. In house he talked me into cancelling Sky Q and going for Sky Stream because there is too much distant between my boxes. He would contact sky and I would receive a call about my new stream. Anyway long story short, husband not happy with stream idea due to our internet so called today to re-arrange installation of Sky Q. First available date is 21st June! Will it really be that long? And will Sky Q work in my bungalow with brick internal walls?

[bemak187]

@AHo  It all depends.  Part of me thinks based on your explaination the engineer basically didnt fancy this install and didnt want to access your dish so was looking for issues.  One the other hand Stream will eventually make all the engineers (or at least the vast majority of them) redundant so I am unsure he would have recommended stream if Q would work for you.  The way Q works is the main box is wired directly to your dish and also connects to the internet via wifi or an ethernet cable for the on demand content.  If you have multio room you get Q Minis which connect via wifi back to the main Q box.  This connection between the main and the minis is the main source of issues with Q as a system.  If the connection is poor the mini simply wont work as everything including live TV is sent over that connection to the mini.  The best solution is to wire all of the Q boxes into your home network with ethernet but the majoirty of people cant do this easily or dont want to run the wires.  Although Q installed this way is very very stable and works well.  What I would say is brick walls are pretty good at stopping wireless signals although there are boosters that sky can install for Q.

On the other hand Stream needs a very fast internet connection approx 25meg per Puck and very strong WiFi as each Puck connects directly to the intetnet.  Again these do work better when wired into your network with ethernet.  I wouldnt even entertain Stream unless I had some sort of fibre connection.

[nigea99]

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@AHo wrote:

Ordered Sky Q on 04/05 after having my Sky Sports channels removed due to out dated equipment (sky+ box as the main one and ol, old white box as the multi room). Installation due on Tuesday, engineer arrived and was like nah the roof is wet I'm can't go up there I will attach it to this side of chimney  but your new extension you are building might get in way. In house he talked me into cancelling Sky Q and going for Sky Stream because there is too much distant between my boxes. He would contact sky and I would receive a call about my new stream. Anyway long story short, husband not happy with stream idea due to our internet so called today to re-arrange installation of Sky Q. First available date is 21st June! Will it really be that long? And will Sky Q work in my bungalow with brick internal walls?

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hi @AHo 

I admit I am very surprised by the date you have been given - we know it can sometimes be  3 or 4 weeks but that is beyond that. It may be worth giving another call 

The main SKY Q box is fed by the dish so that does rely the dish being placed with a clear view of the Satellites (at 28 East). Unfortunately SkY have become become more restrictive in where they allow staff to place dishes to ensure the engineers do not have any accidents etc.

Regarding the brick walls - the multiscreen boxes (called minis) do rely on a network connection to the main box.

This connection is usually via a wifi signal.

It depends partly on whether your internet is SKY or another provider as to how  works - if SKY the boxes form part of your home wifi 'Mesh' but if not SKY then the minis connect on a wifi signal generated by the main box. 

Ordinary brick walls shouldn't really be a big problem but it depends how thisk and distances and any other forms of interference.

This network connection can also be via ethernet between the boxes or possibly products call power line adapters that allow mains cables to be used. 

You may, also,  wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q