Sky Q has lost fact that i have sports or movies as well as all my apps on the home screen

[Nicki+Bennett]

I have had to reconnect my sky box to internet and now it doesnt recognise that i have movies or sports on my account and has lost all apps (such as netflix) on the main screen

[oldfella]

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@Nicki+Bennett wrote:

I have had to reconnect my sky box to internet and now it doesnt recognise that i have movies or sports on my account and has lost all apps (such as netflix) on the main screen

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Hi @Nicki+Bennett 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Nicki+Bennett]

Thankyou, but unfortunately that hasn't worked 

[oldfella]

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@Nicki+Bennett wrote:

Thankyou, but unfortunately that hasn't worked 

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Hi @Nicki+Bennett 

In Home - Settings - System information do you have tick against connected to internet?

Another thing you can try is refreshing your viewing card.

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.