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Discussion topic: Sky Q has disconnected from my Broadband Router and now I’m not able to reconnect. HELP!

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This message was authored by: Jess13

Message posted on ‎03 Jun 2023 04:34 PM

Sky Q has disconnected from my Broadband Router and now I’m not able to reconnect. HELP!

Hi

 

been trying for over 12 hours now rebooting / trying to sync but still nothing.

I have been connected for 12 months on the SkyQ box to my broadband router and now unable to reconnect. 
I have called Sky to have some help but now being passed through here. 
move rebooted / switched off and back on and nothing!! 
signal is fine - wifi is fine but the two cannot sync?? Is someone else using my SkyQ subscription? Please help! @IT #help 

 

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This message was authored by: GD1

Message posted on ‎03 Jun 2023 04:36 PM

Re: Sky Q has disconnected from my Broadband Router and now I’m not able to reconnect. HELP!

Posted by a Superuser, not a Sky employee. Find out more

@Jess13  You should be aware you're not contact Sky Support via the forum, tagging @IT will not get a response from them.

 

Have you worked through the steps here

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jess13

Message posted on ‎03 Jun 2023 04:50 PM

Re: Sky Q has disconnected from my Broadband Router and now I’m not able to reconnect. HELP!

Yep been through all the steps & the same steps that have been provided via automated robot over the phone. 
it would be more beneficial to speak to someone who from Sky tech to be able to get this resolved asap

 

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This message was authored by: Jess13

Message posted on ‎03 Jun 2023 05:08 PM

Re: Sky Q has disconnected from my Broadband Router and now I’m not able to reconnect. HELP!

My Satellite Signal is LOCKED rather than advising connected 😑😑😑

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