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Discussion topic: Sky Q has been disconnected for 2 hours and TV Scheduling has not connected

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This message was authored by: Coxy48

Sky Q has been disconnected for 2 hours and TV Scheduling has not connected

Waiting for TV Schedule has been on the screen for 20 minutes and is still buffering

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This message was authored by: oldfella

Re: Sky Q has been disconnected for 2 hours and TV Scheduling has not connected

Posted by a Superuser, not a Sky employee. Find out more

@Coxy48 wrote:

Waiting for TV Schedule has been on the screen for 20 minutes and is still buffering


Hi @Coxy48

try another reboot

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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