@Norma59 wrote:
What is dns
Domain name services. It's the global directory that makes the entire internet work, it's been around since 1983 as the way that internet devices turn names like "www.sky.com" into numeric IP addresses
the problem is when one of the copies of the directory (in this case it appears to be TalkTalk's) doesn't correctly update a change of address so your requests for downloads get sent to the wrong place/likely a non-existent address.
to change which dns server you are using for lookups, do this;
Press the ‘Home’ button on your Sky remote
In the left-hand menu scroll to and select ‘Settings’
Select ‘Network connection’
Select ‘Network setup’
Click on ‘Edit’
Select DNS server from this list (IP address, Subnet mask, Router, DNS server)
Write down the existing entry so you can re-enter it later when this all blows over
- Replace it with 1.1.1.1 or 8.8.8.8, either will do
- Hit Confirm
- power off your sky box for 30seconds. This step seems overkill but it's in the guide I just googled
You don't need to change it on your router, since this seems to be an issue specific to Sky download services, but you could set it there too if you know how, wouldn't break anything.
