Thank you. I've read the various messages but nowhere could I see what I need to do on my Sky Q box to change the dns setting. Forgive me if I've missed it.
You're responding to someone who doesn't even know what dns is....so please be patient with me.
Thank you "oldtvgirly". Being so far out of my comfort and knowledge zone, it's probably best I don't interfere...and hope Sky will eventually cast a spell!
I am having the same issue won't let me download anything! I have reset my router and my sky Q box and the internet connection on the sky Q box, not helped in any way !!!
I noticed the problem not being able to download or watch on demand on Tuesday morning..I rang Sky's technical team who took me through all the possible fixes but to no avail.A Sky engineer came out Wednesday morning an spent an hour trying to fix the problem..I am with TalkTalk and he went into my rooter and found no issues..Just as he was leaving he received a memo from head office telling him that they were having issues with downloading!..You couldn't write it!..lol..I again rang Sky's technical team Wednesday evening and was told they were aware of the problem and it was down to them and they were doing everything they could to solve the problem.I was told to keep checking to see if the problem had been rectified and depending on how long it takes to be resolved I would be compensated accordingly with some credit being added to my account..Let's see how long it takes them to sort this out?..
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
@G.reg the technical team this morning had no idea there was a bigger issue, he put me on hold for 15 mins, then said other users seemed to be experiencing similar problems and to keep trying over the next 48hrs.
No offer of compensation, but did try to sell me Netflix for £4.50 a month 😡
That is a most helpful and welcome response and update G.reg....thank you. Your confirmation that Sky are aware of the problem and working on a solution is reassuring . Hopefully we shall witness a fix before too long....and avoid the need to mess with "dns" settings (whatever they are!)
